FAQ

Here are some frequently asked questions:

Q: What is Steampunk?

A: Check out this page here: http://steampunk-heaven.com/what-is-steampunk/

Q: Why are most items on sale?

A: In celebration of our launch, we are offering most of the items in our inventory on sale for a limited time!

Q: Where can I contact you at?

A: Please send all inquiries to team@steampunk-heaven.com

Q: How long does shipping usually take?

A: Most of our items take 3 – 10 days to arrive. However some of our items ship from overseas and can take 15 – 30 days to arrive. For more information on our shipping policy check out this page here: http://steampunk-heaven.com/shipping-policy/

Q: I want to change my order / address, Can I?

A: If this happens to you, email us as soon as possible at team@steampunk-heaven.com, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.